Study: "Autonomous Stores: How levels of in-store automation affect store patronage"

  • Community or rural locations are preferable for autonomous stores.
  • The check-in necessity in many autonomous stores is a barrier to retail patronage.
  • Virtual video support is similarly accepted to telephone support.
  • Technology-enabled and staffed checkout options are similar in their effect.
  • Consumers dislike not being able to verify the basket costs before payment.

Download the article here: www.sciencedirect.com/science/article/pii/S0022435923000738